payment is due at contract acceptance. If other payment arrangements
are needed, please reach out to your sales associate to process your
payment. Orders for
must be paid in full
100% prior to ordering.
will be deemed as acceptance of terms and conditions, color, style,
undamaged merchandise in unopened boxes, purchased from STORE STOCK
and returned within 30 days of purchase will receive a full refund.
Unused and undamaged merchandise, returned after 30 days of purchase,
will qualify for an in-store credit or exchange and will be subject
to a 30% restocking fee.
materials are special order, returns and cancellations will be
subject to the manufacturer’s re-stock fee plus freight. Not all
products will qualify for return authorization and no refund or
credit will be given.
verification: Please ensure that all materials listed within the
contract are accurate including: Cushion, Subflooring, Transition
moldings, Wall moldings, Grout color, Grout type, Material direction
(straight, diagonal, custom pattern, etc.) The Installation or use of
any flooring material(s) will constitute your acceptance "as
is". Once the installation has begun and/or complete, you are in
acceptance to the materials listed, type of installation, direction
etc. and to the full amount of the contract/invoice.
*Visible merchandise damage
or any home damage must be reported to our store within 24 hours of
delivery or installation.
and humidity must be maintained within manufacturer's specifications
during acclimation, installation, and after installation. Failure to
maintain proper temperature and humidity may cause permanent damage
to flooring for which Floor Source cannot be held responsible.
will need access to power and water during installation.
Time: Each installation is custom and some may take longer than
others. A confirmation of approximate arrival time can be given 24
hours prior to the installation date.
make arrangements for a responsible adult over the age of 18 to be
present at the jobsite the entire day.
*The Buyer/Customer of
rental property will be fully responsible for the tenant’s safety
during and after flooring installation.
match to samples
from dye lot to dye lot. Buyer agrees to accept color variances that
fall within industry-established ranges. Hardwood and stone products
are natural materials that will have color variations such as
variations from heartwood to sapwood, mineral streaks, and variations
in the grain.
: Expect to
see foot prints, vacuum tracks and shading in the carpet. These are
unavoidable because of the high luster and softer materials of
today’s carpet yarns.
Installing new flooring may cause a considerable amount of dust.
Please take adequate measures to protect your belongings. The dust
cannot be contained to just the areas being installed.
We cannot repair existing floor squeaks or guarantee that any attempt
to do so will be effective.
We assume no responsibility for cutting doors. Installers can remove
doors to install flooring, but we are not responsible for cutting or
replacing doors if the new flooring does not provide adequate
Baseboards & Drywall
Even though the installers will take all normal precautions when new
flooring is installed, it may be necessary to touch up the paint,
baseboards and or drywall after installation. This is the
responsibility of the customer. Floor Source will not be liable for
any damages or touch ups.
may be visible on carpet &
vinyl installations. Where seaming is necessary the carpet/vinyl will
be seamed according to the best-known method, and to industry
standards for the material involved. The visibility of your seams
will depend on the type of carpet/vinyl, lighting, and direction of
seam. Unless otherwise specifically mentioned on the order in
writing, seams will be left to the discretion of the installer.
or subfloors not installed by Floor Source
Installing new hard surface floors without the required sub-floor
will void all installation warranties and may affect the
manufacturer's warranty as well. Problems arising from underlayment
not installed by us or from any floor structure issue are not our
responsibility and are not covered by the warranties.
structural issues/Floor Prep
Many structural issues cannot be seen until the old flooring is
removed. If the installers find any structural issues during
installation such as termite damage, water damage, structural
subflooring or foundation issues, the install will be stopped until
the customer is able to remedy the structural issues with others.
“BASIC” floor prep is included on hard surface projects, however,
after existing floor covering is removed and the subfloor is revealed
additional cost for prep may be required at customer’s expense for
crack grinding, crack membrane, self-leveling, etc.
and installation may be delayed because of reasons beyond Floor
Sources’ control such as weather, production delays, shipping
delays, fires, accidents, strikes, lock-outs, pandemics and
governmental acts. Buyer agrees that Floor Source is not responsible
for delays or failures in delivery or installation caused by reasons
beyond Floor Sources’ control. Floor Source is not responsible for
any consequential damages or costs arising from the occurrence of any
event as described in this paragraph.
Toilets, pedestal sinks, and
gas appliances are the responsibility of the customer. A professional
plumber is required at the customer’s expense for all plumbing
needs. Floor Source will not be held liable for any damages related
removing and resetting of plumbing fixtures,
connection hoses and or shut off valves.
will move furniture out of the work areas, unless customer requests
us to provide moving for an agreed price. Our installers will use
extreme caution when moving furniture, however; Floor Source will not
be responsible for any damages from moving. Moving Furniture includes
moving larger furniture only, so please complete the following tasks
before the installer arrives: Remove all breakables from work areas.
Remove wall plaques and pictures from all areas including rooms
adjacent to areas being installed. Remove bedding and pillows. Remove
items from the top of dressers and tables. Remove items from closet
floors and all low hanging garments. China cabinets should have
contents and glass removed by the customer prior to moving.
Electronics: Our installers do not move electronics of any kind.
Customer is responsible for disassembly, moving, disconnecting of all
electronics. Customer is responsible for assembling and connecting
equipment after the installation is complete.
Floor Source will not move:
safes, firearms, aquariums, artwork, bedding, books, china, closet
contents, computers, exercise equipment, knick-knacks, pianos, wall
units, built in furniture, pool tables, waterbeds and Grand Father
Source provides a 2-year installation warranty
The following conditions listed below are not considered
installation-related problems and are not covered beyond this
: Tile and grout
cracking due to subfloor deflection or foundation settling.
: Gapping between
boards and moisture-related issues.
: Visible seams normally
required for installation.
are caused by many
things. Humidity, temperature, heavy furniture and cleanings. Floor
Source will cover any “re stretching” during the 2-year
installation warranty period. Re stretches needed after the two years
will be at the customer’s expense.
Warranty: All floor covering materials are covered by either a
manufacturer's warranty, a warranty from a fiber company, or both. No other warranties, either expressed or implied, including implied warranties of merchantability, are provided. Any warranty
offered by the Manufacturer is direct from the Manufacturer and not
*All carpet manufacturers require regular professional cleanings (every 18-24 months) to maintain warranties. All receipts must be saved by the
customer in the event of a claim.
see manufacturers' separate warranties for the terms of their warranties.
See Manufacturer Warranties →