FREQUENTLY ASKED QUESTIONS

CARPET    LAMINATE    HARDWOOD    TILE & STONE

 

CARPET

Q: What’s the best carpet style that won’t show footprints?
A: All carpet will show some indentions but to minimize this it’s ideal to choose a very dense low pile carpet.

Q: How much does a carpet cost?
A: There are many qualities, patterns and styles of carpet that will all vary the cost.  The common range in cost for carpet, padding and install will start at $1.39 – $2.99 per square foot.  We have many carpets in stock that provide you with the best value as we have negotiated a large truckload rate for the carpet and the freight to get it to Phoenix.  We offer a no obligation in home evaluation so we can properly measure your home and provide a no obligation up front cost for your investment.

Q: I have allergies and asthma. I probably shouldn’t have carpet in my house, should I?
A: Studies have determined that a well cared for carpet does not contribute to allergies or asthma. Allergens actually settle on top of the carpet in the fibers (not blowing around the room). A good vacuum machine utilizing a hepa filter can extract the allergens from the carpet. They can then be removed from your house.

Q: Will I have seams in the carpet?
A: Most carpets come 12’ wide.  There are some carpets that come 15’ wide.  Basically any room that is wider than the carpet will require a seam.  When done properly the seam will last you as long as the carpet.

Q: Will the seams be invisible?
A: Some carpets are for friendly to seam together than others.  If you have a longer shag or short shag the seams will hide well.  If you have a short style or decorative pattern it will be more likely that you will notice a seam if you look for it.  It is very important that you understand that carpet seams are not invisible.  Examples would be of articles of clothing, fabric on your sofa, wall paper on your walls, wood on your desk, all show seams and carpet is no different.  Different carpets seam differently.  Choice of carpet plays a big role in how visible seams will be.  Berbers are more difficult, but this does not mean you should not invest in a Berber carpet.  It only means that you should have realistic expectations.  The very definition of seam is “a line formed by the joining together of two pieces of material at their edges”.  The key word is LINE.  Seams are visible especially when you know where they are.  Seams are not invisible but they should not be feared.

Q: What is a frieze carpet?
A: Frieze is a carpet consisting of tightly twisted yarns. Frieze is typically the best performing style in cut pile construction. Considered casual or informal, it is a great choice for high-traffic areas of the home.

Q: Is my frieze carpet going to mat or pack down?
A: This style will perform very well in high traffic areas. With proper and periodic professional cleaning this carpet will look good for many years. The twists actually reset themselves when the dust and dirt is heat extracted or steam cleaned when recommended.

Q: Can I buy a stain proof carpet?
A: No carpet is absolutely stain proof, although carpet made of polypropylene or polyester are inherently stain resistant.

Q: How often should carpet be vacuumed?
A: Areas with light traffic should be vacuumed once a week. Areas with high traffic patterns should be vacuumed twice a week. Up to 3 passes are recommended for light soil with 5 to 7 passes necessary for heavily soiled areas. Changing the direction of the vacuum occasionally will help the pile stand upright and reduce matting.

Q: What type of vacuum cleaner is best for maintaining my carpet?
A: Use a vacuum with a rotating brush or combination beater/brush bar that agitates the carpet pile and mechanically loosens the soil for removal. Carpets with thick loop pile construction, particularly wool and wool blend styles may be sensitive to brushing and rubbing the pile surface and may fuzz. For these types of carpets, a suction-only vacuum is recommended or an adjustable brush type. Replacing vacuum cleaner bags often is also very important.

Q: What is the best method for cleaning carpet?
A: Steam cleaning or hot water extraction is the best method for cleaning carpet. It removes soil and most stains and also resets the twist in the carpet fiber.

Q: What are the three most important factors when determining the durability of carpet?
A: The fiber content, twist level, and the density are the three most important factors in determining the long-term durability of your carpet.

Q: What are the four major types of carpet fiber used to produce carpet?
A: During carpet manufacturing, natural and synthetic fiber are converted to yarn and tufted or locked into a backing to form the pile or surface that you walk on. There are four major types of carpet fiber – nylon, polypropylene (olefin), polyester and wool.

Q: How important is carpet pad?
A: Carpet pad protects your investment. It acts as a shock absorber by absorbing the pounding of foot traffic. Your carpet will feel better, look better and last longer. Pad also helps your carpet maintain its appearance. The right carpet pad will help the carpet resist matting and crushing.

Q: Can I save money buying a less expensive carpet and putting the best cushion (pad) under it?
A: There is no question that a good cushion is critical to carpet performance, but remember that you walk directly on the carpet so you want carpet constructed to meet your needs and lifestyle. If you buy a cheaper carpet that doesn’t meet your needs, you’ll have a cushion that feels great, but you may not be satisfied with the look of your carpet.

Q: What is carpet padding for?
A: Most consumers purchasing carpet think that carpet padding is simply to make the carpet feel softer underfoot. While this is one of the benefits, the main reason is to protect the carpet from premature wear.

Q: What is meant by the different weights of pad?
A: The weight associated with carpet pad refers to how much that pad would weigh per cubic foot. Typically, the denser the pad, the longer wear life you can expect from both the pad and your carpet.

Q: Is the smell of my new carpet dangerous?
A: No. Carpet has become the lowest VOC-emitting floor covering and one of the lowest-emitting products used in new construction and renovation.

Q: What is the difference between nylon and polyester carpets?
A: Nylon is the most popular carpet fiber because it resists wear and is quite resilient. Nylon fibers hold up well to the weight and movement of furniture and nylon is particularly good for heavy traffic areas. Polyester is easy to clean and is inherently stain resistant although it is not as resilient as nylon.

Q: Many carpets are labeled as BCF Nylon. What does BCF stand for?
A: Bulked Continuous Filament (BCF) refers to the construction and content of the yarn. The carpet yarn is made up of continuous fibers as opposed to random lengths twisted together (which is referred to as a staple yarn).  To keep it simple a BCF carpet will never fuzz or shed.  A staple yarn carpet will fuzz and shed.

Q: Will I have seams in the carpet?
A: Most carpets come 12’ wide.  There are some carpets that come 15’ wide.  Basically any room that is wider than the carpet will require a seam.  When done properly the seam will last you as long as the carpet.

Q: Will the seams be invisible?
A: Some carpets are for friendly to seam together than others.  If you have a longer shag or short shag the seams will hide well.  If you have a short style or decorative pattern it will be more likely that you will notice a seam if you look for it.  It is very important that you understand that carpet seams are not invisible.  Examples would be of articles of clothing, fabric on your sofa, wall paper on your walls, wood on your desk, all show seams and carpet is no different.

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HARDWOOD

Q: Can I put hardwood floors in my bathroom?
A: Hardwood floors are not recommended for high moisture areas such as a bathroom with a shower or tub.

Q: How much does a hardwood floor cost?
A: There are many quality and species offerings in wood flooring.  The common range in cost for materials would be from $3.00 to $7.00 per square foot.  They can run even more for some exotics or specialty selections.  The supplying of adhesive and installation runs $3.35 per square foot.  We have packages that include the wood with installation starting at $5.99 per square foot on up  depending on your selection.  We offer a no obligation in home evaluation so we can evaluate the cost of prep and trim work to give you an up-front cost.

Q: How do I maintain my hardwood floors?
A: In order to maximize the durability and beauty of your hardwood flooring, we recommend the following practices as part of your floor’s normal care and maintenance:

  • Place doormats or rugs at entrances to collect moisture, sand, grit and other potentially damaging substances from being tracked on your floor.
  • Dust mop or vacuum with a soft accessory to keep your hardwood floor clean from dust, grit or dirt.
  • For sticky spots, use a soft damp cloth to gently scrub the floor. If necessary, use a generic hardwood floor cleaner. Do not use steel wool or other abrasive scouring pads.
  • Do not use harsh detergents, abrasive cleaners or corrosive chemicals to clean your floor.
  • Avoid excessive water. Use mats in the kitchen, bathroom and laundry room to protect against spills. If a spill occurs, blot it up immediately with a dry cloth.
  • Use only colorfast and non-scratch carpeting or pads on your hardwood floor.
  • Protect the floor from furniture legs and do not walk on the floor with high-heeled shoes.

Q: Can I apply a wax finish to my pre-finished floors?
A: No. You should never apply wax finish to any urethane surface floors.

Q: Can I expect my floor to have color variations?
A: Yes. Hardwood flooring is a natural product. Therefore, you should expect there will be natural color variations in the wood. Although lower grades of flooring will

Q: What should I use under furniture legs?
A: Felts pads comes in various sizes. Some pads just stick to the bottom of the legs and others need to be nailed on. Follow the directions provided with the pads. Check and clean the pads often for debris, dirt and small particles from being trapped in the pad.ave larger number or character blemishes, you can expect color variations in all.

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LAMINATE

Q: Can a laminate floor be refinished?
A: No.

Q: Will putting laminate flooring in my home be too much of a hassle?
A: No. Laminate is a floating floor and requires no glue. It can be installed over the top of most existing floors. The best part is there is no down time with laminate so you can live in your room the moment the floor is installed.

Q: How much does a laminate floor cost?
A: There are many quality offerings in laminate and underlay.  The range in cost  for laminate would be from $1.00 to $3.00 per square foot.  The range in cost for underlay would be $0.15 to $0.65 per square foot.  The installation runs $2.35 per square foot.  We have packages that include the laminate, padding and install from $3.50 to $4.50 per square foot depending on your selection.  We offer a no obligation in home evaluation so we can evaluate the cost of prep and trim work to give you an up-front cost.

Q: Can a laminate floor be installed over an existing floor?
A: Yes. With the exception of stretched carpet, laminate can be installed directly over an existing floor as long as the floor is secure and not wet.

Q: How can I increase the shine of my laminate floor?
A: The shine cannot be modified, as it is a manufactured characteristic. Therefore, you must never wax or polish a laminate floor.

Q: What purpose does the foam pad serve under a laminate floor?
A: Polyethylene closed cell foam acts as a moisture barrier when taped together according to specifications. The pad provides cushion as well as a thermal barrier.

Q: Will laminate floors fade in direct sunlight like wood floors.
A: No. Sunlight will not fade laminate floors.

Q: What is a floating laminate floor?
A: A floating floor means the floor tiles or planks attach to each other rather than to the sub floor.

Q: What does a laminate floor consist of?
A: While each brand carries its own unique characteristics, most laminate consists of four layers. The first (top) layer is a clear overlay that protects against stains, fading and wear. The second (image) layer consists of the pattern or visual design. The third (core) layer contains the core strength. The fourth layer provides a moisture resistant backing from the sub floor.

Q: What is laminate underlayment?
A: The term “underlayment” refers to any roll or sheet product designed to be installed over the sub-floor and under the laminate flooring.

Q: Why is a moisture barrier used on concrete before laminate flooring is installed?
A: It is crucial to avoid all direct contact between the laminate flooring and the concrete floor because the soil beneath the concrete can transmit humidity into the floor. Installing a moisture barrier over all concrete surfaces is mandatory for successful installation and for the ongoing health of a laminate floor.

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TILE & STONE

Q: Can my ceramic or porcelain tile stain?
A: Not easily. A glazed tile will typically not stain. It is the grout that absorbs stains and becomes unsightly. Routine cleaning is required and sealing the grout will help the grout stay clean.

Q: Can I install tile on a wood sub floor?
A: Yes. A concrete board underlayment will need to be installed over your wood sub floor prior to the tile installation. This provides the rigidity needed to minimize floor movement so your tile installation won’t fail due to cracking tile or grout.

Q: Does using a larger tile make a room appear smaller than using a smaller tile?
A: Just the opposite. Using larger tiles gives any size room a larger feel.

Q: What is a porcelain tile?
A: A ceramic tile that has a water absorption rate of less than 0.5%. The clay content is usually of denser clay and is fired at a higher temperature than regular ceramic tile. Clay is like steel, the hotter it becomes the stronger the material. This hardness gives porcelain a stronger wear surface.

Q: Is porcelain tile more expensive than ceramic tile?
A: Yes, porcelain tile is more expensive because it is a higher quality product. Porcelain is an extremely hard and non porous product. It has a water absorption rate of less than 0.5 percent making it very stain resistant.

Q: Can ceramic tiles be used outdoors?
A: Yes, but be sure to select a tile that is unglazed, frost proof and has an absorption rate of less than 0.5 percent. Unglazed tiles offer greater resistance to slippage.

Q: Should I seal my natural stone?
A: I strongly recommend that you seal all of your natural stone to provide maximum stain protection. Select a high quality penetrating/impregnating sealer. These sealers will provide a natural, no-sheen look and are good for interior and exterior use.

Q: What does “COF” mean?
A: “COF” stands for “Coefficient of Friction”. COF is a test used to measure the friction or slippage of a tile. The measurements are important factors to consider when evaluating a tile’s slip resistance. However, other factors can also affect slip resistance such as a person’s type of shoe, the degree of wear on that shoe and the presence of water or dirt on the tile’s surface.

Q: In ceramic tile what is shade variation?
A: Any variation in color or texture from one tile to another.

Q: What is the best way to clean my tile regularly?
A:. Vacuum or sweep glazed floor tiles regularly to remove dirt and other gritty particles, then damp mop or sponge with an all-purpose, non oil-based, ph neutral cleaner.  Remember not to use ammonia, as it will discolor grout.

Q: Why is it recommended that I have tile left over after installation is completed?
A: Like fabric, tile is run in color lots and no two lots will match exactly. Also, tile styles are dropped and often aren’t available. Depending on the size of the tiled area, it is recommended that you have extra tile left over.  It is very unlikely that you will be able to find the same tile in the future let alone the dye lot.  It is important to be able to perform repairs for chips and cracks.  The foundation may develop a crack that requires tile replacement.